Delivery (Payment, shipping policies and FAQ)

Payment

Checkout easily & securely with Paypal and all major credit cards with any currency. Our business account is Paypal verified. Signing up for a Paypal account is usually not required when ordering from us (this currently applies to most countries including the US, UK, Canada, Germany & Australia)

Our billing and checkout currency is the Euro. Our catalog prices displayed in all other currencies viewed locally are exchange rate sensitive, intended for approximation only and should be treated as such. For the final exact billing amount, please consult the Euro value of your order presented after conversion during the checkout process.

Order Processing

Most orders are shipped within 3-7 days. However sometimes it may take up to a maximum of 12 days to process certain orders. Please read our FAQ below to see why we have this policy. 

Seasonal processing schedules

At certain times of the year (usually August), processing times may be extended. In such cases there will be a highly visible notice at the top of our website (also on this page). 

Shipping time

We ship WORLDWIDE. Mail originates from Athens via the national Hellenic postal system. Packages normally take 3-6 business days in transit towards European destinations and 6-12 business days in transit to the United States, Canada, Australia (and all other worldwide destinations). In  calendar days the amount of time may vary depending on weekends, holidays and the efficiency of postal services at a given time of year. We ship by registered & recorded airmail. (Online tracking is available only if displaying incoming international mail is supported by your country's national postal carrier.)

SHIPPING COST

Shipping is calculated in the shopping cart after entering your location. In general, the cost of our registered mail option is under $9.50 to most locations worldwide. Each item is delivered in its own jewelry-pouch within the exterior packaging. 

COMBINED SHIPPING & FREE SHIPPING OFFERS

We'll combine as many purchases in your order without any additional shipping or handling charge to allow you get better value from transit! Looking at a few items that would make an ideal set? Or how about settling some gift obligations for an upcoming birthday? Now you can add extra items (as many) to your order and we'll only charge you the flat shipping costs for one item! 

From time to time we run FREE shipping offers on orders over a certain value. When such an offer applies for you, it should be deducted from your order automatically in the shopping cart.

Frequently asked questions (FAQ)

Which counties do you ship to?

We ship our items worldwide with only few exceptions. We've shipped to customers over 60 countries. If you don't see your country in checkout options please contact us and we'll try to help.

When should I expect to receive my order?

Most of the time if if you are located in Europe you should expect your order to arrive in about from 2 to 2 and 1/2 weeks from your order date. If you are located outside Europe you should usually expect your order to arrive about from 2 to 4 weeks.

This estimate applies most of the time. From our experience items often arrive sooner or sometimes during peak periods a little later due to postal congestion or bad weather. There is even also the small chance a random postal delay without a solid explanation by the postal services. We will email the tracking info after your item has shipped which is always useful if your national carrier supports this service. However we recommend that customers contact us if they have not received items within the above time-frames so that we can investigate any unusual delays and provide assistance if necessary.

Why can it take up to 12 days to process my order?

It most cases it won't as this is a policy used rarely. Most orders will actually ship within 3-7 days. Please keep in mind that our jewels are manufactured in limited quantities in a traditional work-shop by artisans (not machines) with skill and care. A large proportion of our large collection have never been available on the internet before and were previously accessible only to our business customers.

In order to make such a large number of jewel options and sizes available for individual ordering, a 12 day processing time was required as a cushion for our stock control. In practice most of our orders ship out much sooner. However in some cases this cushion allows us the necessary amount of time to manufacture any item in our workshop, if it was temporarily unavailable or to fulfill certain sizing options.

You can be confident that our highly skilled team of artisans are creating your jewel with the highest quality standards of Greek jewelry and that we will ship your order immediately after it has been created and inspected.

What taxes are charged? (European citizens only)

Value added tax (VAT) is required for all purchases made by EU citizens. The applied rate is the Greek rate (23%). We currently cover these taxes within our prices and there is no surcharge or additional tax charge during checkout. The rate is inclusive in prices when we ship to a EU location.

What is your policy on returns?

Please view our return policy here

What kind of jewelry/gift packaging do you offer?

When ordering products from across the globe there is an inevitable compromise between impressive packaging ie. 'frills' or regular and practical packaging. As a business which is 100% confident about the quality of its goods we know that you will love the quality of the contents and we believe that impressive packaging 'frills' are secondary when it comes to a question of getting the real-deal in quality, safely, cost-efficiently and without unnecessary delays. We do not use traditional jewelry boxes so that packages can be slim and light-weight. This means that they can be classified as 'letter mail' and reach you faster with less delays and also attracting less curiosity about their content during their happy voyage to you. We will always include a basic velvet pouch (or equivalent) with every item packaging required for it's safety in transit.